Shipping and Returns

Shipping Policy

Turnaround

 

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

 

Carriers

 

We use  USPS  to deliver our orders.

 

Order Tracking

 

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers, and tracking number can take up to 48 hours to become active.

 

Shipping Rates

 

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Orders

 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

 

  1. Please email [email protected] to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:

ChiseledFace.com

    Returns Department Tracking #

512 N Euclid Ave,
Ontario, CA 91762
United States

  1. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions

 

Some items can not be returned if they are opened. Soap and aftershave must have any safety seals intact for our customers protection.

 

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

 

Restocking Fee

 

There are no restocking fees. We do not refund the original shipping and handling that you paid on the order though.